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Archive for June 10, 2010
好顾问必杀技之一
June 10, 2010 by ABAP999.
问问题–顾问其实就和医生或律师式的，要想替业务方解决问题就得了解需求到底是啥，而不简单的做头疼医头，脚疼医脚的事，所以必须学会如何去问问题，一个好的方法叫Ascending & Desending Questions，通过这种方法向client问好的问题可以让client自己去发现真理！
举个例子：
有人说我想需要个M解决方案…
要想了解要M解决方案主要的动机，背后的情感等抽象的东西时可以这样问， Ascending Question:
- M为什么对你很重要啊？
- 你需要M是为啥啊？
- 你希望M替你带来什么样的帮助啊？
要了解要M解决方案的背景的具体的，清晰的和基于事实的状况时可以这样问，Descending Question:
- M是什么？
- M对你来说意为着什么？
- 给我一个例子？
具体问的时候其实是Ascending和Descending交织着问，目的是通过好的问题来排除client的对M需求的偏见，从而达到了解问题的本质，然后提供真正可靠的M解决方案！
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