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Archive for May 12, 2009
用户是什么
May 12, 2009 by ABAP999.
用户是什么？首先是人，是流程的一部分，更是企业内的一个部件，流程运作好坏的50%多在于人而不是系统。所以用户和系统必须看作是个整体而不能简单的一分为二，但是ＩＴ项目的实施过程中，这个整体通常被人为的拆开，顾问很少会去问用户系统好不好用，用户用不好系统通常会认为能力不够或者不守规矩，１００％用户满意的系统是凤毛麟角的，但是如果一个系统有３成以上的用户觉得使用不方便或对工作效率没有提高我们就得注意了，精益制造中提倡continue improvement，做系统也的一样，要和用户多探讨，多提高。让用户觉得最终系统是和他们一起劳动出来的结果而不是一个被强加的枷锁。
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